Privacy Policy

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Last Updated: March 26, 2025

This Privacy Policy describes how Wingmate Services LLC ("Company," "we," "us," or "our") collects, uses, and discloses your information when you use our website, mobile application, or any other services provided by Wingmate Services LLC (collectively, the "Service").

By using the Service, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service, including:

1.1 Personal Information

• Contact information (such as name, email address, phone number, and postal address)
• Demographic information (such as age, gender, sexual orientation, ethnicity, and relationship preferences)
• Profile information (such as photographs, biography, interests, and lifestyle details)
• Login credentials (such as username and password)
• Payment information (such as credit card details and billing address)
• Location information (such as GPS data and proximity to other users)
• Education and employment information
• Social media information (if you choose to link social media accounts)
• Any other information you choose to provide

1.2 Usage Information

• Log data (such as IP address, browser type, operating system, referring/exit pages, and date/time stamps)
• Device information (such as device ID, hardware model, and operating system)
• App usage data (such as features used, time spent on the app, and user engagement metrics)
• Communication data (such as message content, frequency, and response times)
• Interaction data (such as profiles viewed, likes, matches, and blocks)
• Cookie and tracking technology data as further described in our Cookie Policy

1.3 Information from Third Parties

• Information from social media platforms (if you connect your social media accounts)
• Information from service providers, business partners, and advertising networks
• Information from public databases or publicly available sources
• Information from other users of the Service (such as reports or referrals)

2. HOW WE COLLECT INFORMATION

We collect information through various methods, including:

2.1 Direct Collection

• Information you provide when you register for an account
• Information you provide in your profile
• Information you provide when you subscribe to paid features
• Content of communications you send to other users or to us
• Information you provide when you participate in surveys, promotions, or contests
• Customer service interactions and feedback
• Any other information you voluntarily provide to us

2.2 Automated Collection

• Cookies and similar tracking technologies
• Server logs and analytics tools
• Mobile device sensors and features
• Location services
• Application usage data and metadata
• Crash reports and error logs

2.3 Third-Party Collection

• Social media platforms (if you connect your accounts)
• Payment processors and financial service providers
• Marketing and advertising partners
• Data analytics providers
• Background check services (if applicable)
• Other third-party service providers

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Service Provision and Improvement

• Creating and maintaining your account
• Providing the core functionality of the Service (matching, messaging, etc.)
• Personalizing your experience and improving match quality
• Developing new features and services
• Testing and debugging
• Customer support and responding to inquiries

3.2 Communication

• Sending service-related notifications and updates
• Providing information about promotions, events, or new features
• Sending marketing communications and personalized offers
• Responding to your inquiries and requests
• Facilitating communication between users
• Conducting surveys and collecting feedback

3.3 Research and Analytics

• Analyzing user behavior and trends
• Measuring the effectiveness of our Service
• Conducting market research and demographic studies
• Generating aggregated or anonymized data for analytical purposes
• Improving our algorithms and matching systems
• Preventing fraud and ensuring platform safety

3.4 Legal and Safety

• Verifying identity and age
• Detecting and preventing fraud, spam, abuse, security incidents, and harmful activity
• Enforcing our Terms of Service and other policies
• Complying with legal obligations
• Resolving disputes and protecting our legal rights
• Ensuring the safety and security of our users

3.5 Business Operations

• Processing payments and managing subscriptions
• Conducting business planning and forecasting
• Mergers, acquisitions, or asset transfers
• Auditing and compliance

4. DATA OWNERSHIP AND CONTROL

4.1 Our Ownership of Your Data

By using the Service, you acknowledge and agree that any information you provide to us or that we collect about you becomes the property of Wingmate Services LLC once it is stored on our systems. This means that we retain all rights to use, process, store, and transfer such data in accordance with this Privacy Policy and applicable laws.

4.2 Your Limited Rights

While you maintain certain rights regarding your personal information as required by applicable law (such as the right to access, correct, or delete your information in certain circumstances), these rights do not affect our ownership of the data collected through the Service.

4.3 Our Right to Retain Data

Even if you delete your account or request deletion of your information, we may retain certain information as required by law, for legitimate business purposes, or to protect our legal rights. We are not obligated to delete information that has been made anonymous or aggregated.

5. DISCLOSURE OF YOUR INFORMATION

We may disclose your information in the following circumstances:

5.1 Sharing with Other Users

• Profile information visible to other users according to your privacy settings
• Content you post publicly on the Service
• Messages and interactions with other users
• Notifications to other users about your activity (e.g., matches, likes)

5.2 Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as:

• Hosting and cloud computing providers
• Payment processors
• Customer support services
• Analytics providers
• Marketing and advertising partners
• Email and communication services
• Security and fraud prevention services

5.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies). We may also disclose your information to:

• Enforce our Terms of Service and other agreements
• Protect and defend our rights and property
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5.6 Commercial Purposes

We reserve the right to sell, rent, or otherwise monetize your information with third parties for commercial purposes. This may include:

• Selling anonymized or aggregated user data
• Sharing information with advertising partners for targeted advertising
• Licensing user demographics or trends to third parties
• Monetizing user data through data partnerships or exchanges

6. DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6.1 Security Measures

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication requirements
• Monitoring for suspicious activity
• Employee training on data protection

6.2 Data Breach Response

In the event of a data breach that compromises your personal information, we will take appropriate measures to address the breach and notify affected users and relevant authorities as required by applicable law.

6.3 Limitation of Liability for Security Incidents

Despite our security efforts, you acknowledge and agree that Wingmate Services LLC shall not be liable for any damages, losses, or injuries resulting from:

• Unauthorized access to our systems or your data
• Technical malfunctions that result in data leaks
• Software bugs or glitches that cause data to be unintentionally shared
• Security breaches or cyberattacks by third parties
• Any other security incidents beyond our reasonable control

7. DATA RETENTION

We retain your information for as long as necessary to fulfill the purposes for which we collected it, including to provide you with the Service, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.

7.1 Account Deletion

When you delete your account, we may retain certain information as required by law or for legitimate business purposes. We will delete or anonymize your information when it is no longer needed for these purposes.

7.2 Inactive Accounts

We may deactivate and delete accounts that have been inactive for an extended period. We will provide notice before deactivating an account if we have valid contact information.

8. INTERNATIONAL DATA TRANSFERS

Wingmate Services LLC is based in the United States, and your information may be processed, stored, and transferred to the United States and other countries where our servers are located. These countries may have data protection laws that are different from those in your country of residence.

By using the Service, you consent to the transfer of your information to the United States and other countries where we operate, and acknowledge that your information may be subject to the laws of those jurisdictions.

9. CHILDREN'S PRIVACY

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe that a child under 18 has provided us with personal information, please contact us.

10. YOUR CHOICES AND RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

10.1 Account Information

You can update your account information and preferences at any time by accessing the settings in your account.

10.2 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by updating your preferences in your account settings.

10.3 Privacy Settings

You can control certain aspects of information sharing through the privacy settings in your account.

10.4 Location Information

You can control location permissions through your device settings.

10.5 Cookies and Tracking

You can manage cookie preferences through your browser settings and opt out of certain advertising tracking as described in our Cookie Policy.

10.6 Legal Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Request the transfer of your information to another service provider
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We may require verification of your identity before responding to such requests.

11. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of any third-party services you access through our Service.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time at our sole discretion. The date of the latest revision will be indicated at the top of this Privacy Policy. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

We will notify you of material changes to this Privacy Policy through the Service or by other means as required by applicable law. We encourage you to review this Privacy Policy periodically for any changes.

13. LIMITATION OF LIABILITY FOR DATA PROCESSING

To the maximum extent permitted by applicable law, Wingmate Services LLC shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with:

• The processing, use, or disclosure of your information in accordance with this Privacy Policy
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any bugs, viruses, or other malicious code that may be transmitted through the Service
• Any errors, mistakes, or inaccuracies in content provided through the Service
• Technical failures that result in the unintentional disclosure of your information

By using the Service, you acknowledge and agree that any information you provide or we collect is subject to the limitations of liability specified in our Terms of Service.

14. NO GUARANTEES REGARDING DATA PROTECTION

While we implement reasonable security measures to protect your information, we make no guarantees regarding the security or privacy of your information. You acknowledge that:

• No data transmission or storage system is completely secure
• We cannot guarantee that unauthorized third parties will never be able to defeat our security measures
• You provide your information at your own risk
• Technical issues, bugs, or glitches may result in unintended data exposure

15. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. Please refer to our California Privacy Notice [link] for more information about these rights and how to exercise them.

16. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Wingmate Services LLC
Email: privacy@wingmateapp.ai